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Closing the Feedback Loop
=========================

Updated 2 months ago

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   **Keep your community in the loop and let them know how a project is progressing.**

Closing the feedback loop is an easy way to build a dialogue with citizens, and keep them engaged for longer.

Top tips for closing the feedback loop
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- Be upfront about why you are collecting public feedback.
- Explain how feedback will shape the decision-making process.
- Ensure the public has a clear understanding of the project timeline.
- Keep the public informed about the project with updates and newsletters.
- When the project is complete, ask for follow up feedback.
- Use this feedback to inform the next phase of the project.

Use these Civio Engage tools to help close the feedback loop:

Timeline
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The **Timeline** helps you to manage community expectations at each stage of the project by providing an outline of progress.

![Screenshot](/storage/articles/10221951811343.png)

Find out how to add a timeline to your project [here](/articles/9180935051407-Create-and-edit-a-project-timeline).

Updates
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Use the **Update** tool to share new information about the project with the community. Add image galleries, news, maps, and participation tools to an Update by using content blocks.

![Screenshot](/storage/articles/10221951812879.png)

You can also use Updates to share the results of survey feedback, and let users know how their input has shaped the decision-making process.

Find out how to add an update to your project [here](/articles/9180844968847-Create-and-edit-project-updates).

Notifications
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Notifications keep everyone informed about what's happening on the platform.

- Public users who follow projects will receive email notifications when an update is posted to the project.
- Public users who follow a category (ie: a region or a tag) will receive notifications when there is new activity in that category, such as a new project.
- Users can check their Notifications when they log into the platform and go to their User Profile.

![Screenshot](/storage/articles/10221951813775.png)

Find out more about sending Notifications to project followers [here](/articles/9180863018767-Send-notifications-to-project-followers).

By using Timelines, Updates and Notifications, you can:

- keep the public informed
- demonstrate how their feedback is informing progress
- demonstrate timeliness
- keep them engaged throughout the project
- seek their feedback after the project is completed
- use this feedback to inform the next iteration.

**Civio Engage** helps you create a cycle of feedback to close the feedback loop and build a positive and constructive dialogue with community members.

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