Create and edit a Q&A board | Civio Engage Knowledge Base [ ![Civio Knowledge Base](/civio-light.svg) ](https://nginx.deploy-lagoon-production.civio-engage-docs.dh1.amazee.io) [Articles](/articles) [Releases](/releases) [Home](/) [Knowledge base](/articles) [🗳️ Participation tools](/articles?category=13) Create and edit a Q&A board =============================== Updated 2 months ago Search Go #### What is a Q&A board? A Q&A board is a participation tool that allows community members to ask specific questions and receive official answers. Unlike forums or discussion boards, Q&A boards are focused on providing clear, authoritative responses rather than facilitating conversations between users. Add a Q&A board ------------------- To add a Q&A board to your project: 1. In the left-hand menu, click **Projects**. 2. Click on a project to open it. 3. In the project sub-menu, under **Participation**, click **Q&A Boards**. This shows all the Q&A boards created for this project. 4. Click on the **+** icon located on the right-hand side of the screen. 5. Give the Q&A board a **Title**. This will be publicly visible on your project page. 6. Provide a brief **Summary** to expand on the title. 7. Add **Introduction text** to provide users with more context about the Q&A board. 8. The Q&A board includes two default input fields: - **Question**: A short text field limited to 150 characters - **Elaborate**: A longer text field limited to 500 characters 9. You can also add additional input fields if you need to gather more information. 10. Set an **End date** to determine when this Q&A board will stop accepting new questions. 11. In the Advanced settings section, configure the following options: - **Allowed submitter**: Choose whether anyone or only authenticated users can submit questions. - **Question voting**: Configure how users can vote on questions with options to allow up voting only, allow up and down voting, or disable voting. - **Who can vote:** Choose which users have permissions to vote on questions - **Question moderation**: Determine how new questions are moderated by selecting “Requires approval“ or “Published“. 12. When you're finished, click **Publish**. View and respond to questions ----------------------------- Once your Q&A board is published, community members can submit questions. As an administrator, you can view and respond to these questions: 1. Navigate to your project and select the Q&A board you want to manage. 2. Click the **Questions** tab to see a list of all submitted questions. 3. The list displays each question with the following columns: - **ID**: The unique identifier for the question - **Responded?**: Shows “Yes“ or “No“ to indicate if a response has been provided - **Question**: The text of the submitted question - **Elaborate**: The additional details provided by the submitter 4. Click **View** on any question to open the moderation screen. 5. From the moderation screen, you can: - Review the question details - Publish or reject the question - Provide an official response 6. After providing a response, click **Publish** to make both the question and response visible to the public. #### Important When you publish your response to a question, the system will automatically send a notification to the person who submitted the question. Note that only the first publication of a response triggers a notification; subsequent edits to an already published response will not generate additional notifications. Edit a Q&A board -------------------- To edit an existing Q&A board: 1. In the left-hand menu, click **Projects**. 2. Click on a project to open it. 3. In the project sub-menu, under **Participation**, click **Q&A Boards**. This shows all the Q&A boards created for this project. 4. Scroll to the relevant Q&A board, and click on the **ellipsis** on the right-hand side for more menu options. 5. Click **Edit**. 6. Alternatively, click on the Q&A board you want to edit, then click the **Edit** tab. 7. When you're finished making your changes, click **Publish**. Q&A board reporting ----------------------- The Q&A board includes built-in reporting capabilities to help you track engagement: 1. Navigate to your Q&A board and click the **Report** tab. 2. The reporting dashboard displays various widgets, including: - **Questions submitted**: Shows the total number of questions received - Additional widgets for each input field on your Q&A board 3. You can export this data by clicking the **Export** button in the upper right corner. Additional options ------------------ The Q&A board offers several additional management options accessible via the “more...“ menu: - **Export submissions**: Download all questions and responses in an Excel format - **Clone**: Create a duplicate of the Q&A board - **Revisions**: View the history of changes made to the Q&A board - **Embed**: Get code to embed the Q&A board on an external website - **Delete**: Permanently remove the Q&A board Notifications 🔔 --------------- The Q&A board generates notifications to keep both administrators and community members informed: - When a new question is submitted that requires moderation, reviewers and project managers receive a notification. - When an administrator publishes a question, the person who submitted the question receives a notification. - When an administrator responds to a question, the person who submitted the question receives a notification. #### Best practices **For effective Q&A management:** - Respond to questions promptly to maintain community engagement - Use clear, concise language in your responses - Consider enabling question voting to help identify the most common or pressing questions - Regularly export question data to identify trends and common concerns [ Back to articles ](/articles) Table of contents ----------------- © 2026 [Civio](https://civ.io) [Privacy Policy](/articles/privacy-policy) [Terms of Use](/articles/terms-of-use)