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Using your own URL with Civio (DNS Settings)
============================================

Updated 2 months ago

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   By default, the URL of your instance of Civio Engage is a Civio subdomain. Eg. "*company*" in *company.engage.district.au.* However, with the help of the Civio team, you can map this to your own domain or subdomain (such as *yoursay.company.com* or *companyengagment.com*),

Getting a domain name
---------------------

If you haven't already, purchase a domain name and add a subdomain to it. If you have a system administrator, please consult with them before moving forward.

You can purchase and register a domain name from any domain registrar, including GoDaddy, Namecheap, VentraIP or Bluehost. For instructions, see the Help section on the registrar's website.

### Getting a Subdomain

If you want to map your instance of Civio Engage to your own subdomain (eg. ***yoursay**.company.com*), then you will need to add this subdomain (if you haven't already).

After registering your domain, use your registrar's tools to add a new subdomain such as "yoursay" or "engage".

See the Help section on the registrar's website for instructions on adding a subdomain.

Make the domain or subdomain an alias of your default address
-------------------------------------------------------------

The next step is to make your domain or subdomain an alias of your default Civio Engage address. An alias is simply an alternate address for a website.

###### Note

You must create a CNAME record on your domain registrar's website to create the alias. If you have any concerns, consult your system administrator, if you have one, before proceeding.

*1. Sign in to your domain registrar's control panel*

If you don't have a domain name and a subdomain yet, see [Getting a domain name](/articles/9395047417743-Using-your-own-URL-with-District-DNS-Settings).

*2. Find the option to change DNS records.*

The option might be called something such as DNS Management, Name Server Management, or Advanced Settings.

*3. Locate the **CNAME** record for your domain and do one of the following:*

- *If there **is** **no** CNAME record for your subdomain yet, look for an option to **add a new record**.*
- *If there **is** a CNAME record for your subdomain, look for an option to **edit the record**.*

*4. Point the CNAME record to your Civio Engage domain/subdomain*

- **Host Record (or similar):** Your domain name eg. *yoursay.company.com*
- **Points to (or similar)*:*** *01.district.stack.host*

 The terminology may be different depending on your registrar, but your record should look similar to one of the tables below:

*If using a subdomain*

**Record Type****Label/Host field****TTL****Destination/Target Field**CNAME*yoursay.company.com*3600*01.district.stack.host*

*If* **not** *using a subdomain*

**Record Type****Label/Host field****TTL****Destination/Target Field**CNAME*companyengagment.com*3600*01.district.stack.host*###### Note

It may take time for these changes to be implemented, typically from a few hours to a day, depending on your Time to Live (TTL) settings in your domain control panel

If you are using Cloudflare DNS
-------------------------------

If you are using Cloudflare DNS, you will also need to configure a CNAME in your Cloudflare dashboard.

1\. Log in to
2\. Choose the targeted website
3\. Select **DNS**
4\. Click **Add record**
5\. From the Type dropdown menu, choose **CNAME**
6\. In the **Name** field, enter the subdomain you want to configure (eg. *yoursay*)
7\. In the **Target** field, enter *01.district.stack.host*
8\. Ensure that the **TTL** dropdown is set to **Auto**
9\. Ensure that **Proxy status** is set to **DNS only**

Specifying the new address
--------------------------

Once you have done the above steps, [reach out to the Civio team](mailto:support@civ.io) who will take it from there to get you set up!

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