Notifications in Civio Engage | Civio Engage Knowledge Base [Skip to content](#main) [ ![Civio Engage Knowledge Base](/civio-light.svg) ](https://nginx.deploy-lagoon-production.civio-engage-docs.dh1.amazee.io) [Product documentation](/articles) [Release notes](/releases) [Roadmap](/roadmap) [ Support portal ](https://nginx.deploy-lagoon-production.civio-engage-docs.dh1.amazee.io/portal/login) Toggle navigation [Product documentation](/articles) [Release notes](/releases) [Roadmap](/roadmap) [Support portal](https://nginx.deploy-lagoon-production.civio-engage-docs.dh1.amazee.io/portal/login) 1. [Home](/) › 2. [Product documentation](/articles) › 3. [Profile management](/articles?category=4) › 4. Notifications in Civio Engage Notifications in Civio Engage ============================= Updated 1 week ago · 3 min read Search Search Civio Engage sends notifications based on a user's role. Roles can be assigned at two levels: - **Site-wide Role**: Receives notifications for all projects across the entire site. - **Team Role**: Receives notifications only for content assigned to that team. A user can hold both a site-wide role and a different team role. For example, someone could be Staff at the site level but a Reviewer within their team. **How team notifications work.** Team-based notifications apply to projects and to the items inside them. When a project, or an item inside a project (such as an event, survey, page, timeline, document, map, or hotspot), moves through the approval workflow, people who hold the relevant role at the **site-wide** level are notified. So are people who hold that role only within the team that owns the project. **Deactivated accounts.** A user whose account has been deactivated is never sent notifications, whatever their role. See [Create and edit users](/articles/9176782341263-Create-and-edit-users). Public User Notifications ------------------------- Community members who register on your site can receive the following notifications, grouped by what they relate to. ### Account access NotificationDescription**Verify Email Address**Sent when a new user registers.**Password Reset**Sent when a user requests a password reset.**Magic Code Sign-in**Passwordless sign-in code sent to the user's email.**Account Activation Prompt**Sent to guest users who have submitted content without creating a full account, prompting them to set a password and activate their profile. The activation link expires after a short time.**Account Activated**Sent when an administrator creates an account for someone, or activates an account that was created inactive. It tells them an administrator has activated an account for them and carries the link to set their password.### Following projects and categories NotificationDescription**New Project Matching Interests**Notifies followers when a matching project is published (admin-triggered).**Project Stage Changed**Notifies followers when a followed project moves to a new stage.**Category Follow: New Project**Notifies category followers when a new project is published (admin-triggered).**Custom Outbound Notification**Admin-drafted notification sent to project or category followers.### Participation tools NotificationDescription**Official Response Posted**Notifies the user when their Q&A question, idea, or other public submission receives an official response from staff.Internal User Notifications --------------------------- Staff and administrators receive notifications based on their role in the content workflow and team structure. ### Project approvals These notify both site-wide and team-level role holders. NotificationWho Is Notified**Project Sent for Approval**Reviewer, Project Manager**Project Sent Back to Draft**Engagement Officer**Project Approved**Publisher, Project Manager### Content approvals (items within a project) These apply to all content types within a project, including pages, events, surveys, timelines, documents, maps and hotspots. NotificationWho Is Notified**Content Sent for Approval**Reviewer, Project Manager**Content Sent Back to Draft**Engagement Officer**Content Approved**Publisher, Project ManagerFor these in-project items, notifications reach **site-wide** role holders and role holders in the team that owns the project (see the note at the top of this article). ### Public submissions NotificationWho Is Notified**New Submission Awaiting Moderation**Site-wide Reviewers and Project Managers, Reviewers and Project Managers of the team that owns the project, and the author of the survey (the staff member who created it). Sent by email and in the platform when a public submission is held for manual moderation.### Team management NotificationWho Is Notified**Team Request Created / Status Changed**Team admins and the requester (when someone requests to join a team or their request status changes) Was this article helpful? ------------------------- Your feedback helps us prioritise what to rewrite. Yes No [ Back to Profile management ](/articles?category=4) On this page ### Still need help? Raise a request in the support portal and track it to resolution. [ Submit a support request ](https://nginx.deploy-lagoon-production.civio-engage-docs.dh1.amazee.io/portal/login) Submit a support request through the [support portal](/portal) or email . © 2026 [Civio](https://civ.io) [Privacy Policy](/articles/privacy-policy) [Terms of Use](/articles/terms-of-use)